Here are the answers to some of the questions that we get asked day-to-day. If your question hasn't been answered, get in touch and a member of our team will be happy to help.

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What does home care involve?

Home care provides a flexible way to be supported in your own environment, so that you do not have to move into an unfamiliar care setting (such as a care home). Whether you're in need of a couple of visits a week to support with light cleaning duties and shopping, or you require a full care package with people visiting you seven days a week, we will be able to offer you something that suits you.

Positively, if your care needs change over time, your care package can be amended so that you are always receiving enough support to maintain a good quality of life. Our main priority is to get to know you and to understand your needs, so that we can offer you a care package that is perfectly suited to you.

How do I begin to receive support from Integral Care?

Our contact form is available at the bottom of this (and every!) page - so you can fill this in and a member of our team will be in touch within 48 hours. If you'd prefer, you can give us a call. Our number is at the top of this page. You are very welcome to chatting with us first, before going ahead to agree a time for your initial assessment.

How are my care needs assessed?

When you get in touch with us, we'll arrange a free face to face assessment with a senior member of our team, who will come to visit you to learn how we might be able to help. This is a good opportunity to find out more about us and what we offer - there will be plenty of time to ask questions. We are very happy for family or health and social care professionals to be in attendance during this assessment. so that we can discuss ways of working together to support you in the best possible way.

Once we've assessed your needs, we'll work with you to create a bespoke care plan that lays out how our team will support you, and how frequently you'll be visited. Providing you're happy with the agreement, we'll then arrange for your carers to introduce themselves to you, before starting care.

What is a care plan?

A care plan is a bespoke document that is designed to clearly document the plan for how you'll be supported by our care team. We don't offer a one-size-fits-all approach, but instead work with you to identify exactly how we can best support you in your own home. We are very happy to involve your family and medical team in these conversations too, if you'd like.

The care plan will outline what tasks the carers will be completing when they come to see you, along with the times of when they'll be visiting. We go through this with you, in detail, to make sure you're pleased with the plan.

Can I make changes to my care plan?

Your care plan is a dynamic document - which means once it has been signed, we'll review it at regular intervals to check that it still suits your needs. If any changes need to be made, we'll agree these and issue you with a new version. You can always reach out to your regular care worker or a member of the office team if there's anything you'd like to discuss. If we spot anything, we'll be in touch, too.

How much will it cost me to receive care at home?

Here at Integral Care, we charge a competitive hourly rate. There are no "minimum spend" amounts or additional call-out fees. When we agree your care plan with you, we'll run through all of the costs so that you can see exactly what you'll be paying for. We will ensure that we have your full agreement before starting the care, or charging you for it.

Depending on your circumstances, your local authority may be able to pay for the care you receive. You can get in touch with your local authority to arrange a means-tested assessment - do feel free to get in touch with us beforehand if you have any questions.

Will I be visited by the same care worker?

Where we can, we will ensure that you are being visited by a small number of care workers. We know that consistency is important, and this will give you the opportunity to really get to know your carers, so that they can get to know your needs and preferences over time.

When new carers join us, they will always be introduced to you by someone in the team who you already know. We take recruitment very seriously and will only recruit people who we'd be happy to have caring for our own loved ones. They've undergone thorough background checks and we offer plenty of training and shadowing opportunities to ensure that they are confident and competent.

Can I make changes to who cares for me?

If, for any reason, you're not happy or comfortable with one of the carers who comes to visit you, please reach out to a member of the team and we'll be happy to discuss this with you.

We take time to match care workers to you who we think will be a good fit, but sometimes it simply doesn't work. That is no problem at all, and we'll be able to try to make adjustments where needed so that you can be visited by someone who is better suited to you.

What should I do if my care worker isn't on time, or doesn't arrive?

Our care workers typically visit a number of people each shift, and on occasion they may be held up. If they're running late, they'll aim to get in touch with you via phone call. If you're expecting your care worker to arrive for a certain time, and they're not there - please do feel free to get in touch and we'll investigate this for you.

What training do Integral Care provide to care workers?

We have a comprehensive training programme which includes a mixture of theoretical workshops, and practical shadowing. This training is provided irrespective of the background of the care worker, so that by the time a new carer starts to deliver care with us, we can guarantee they're at a certain level of competence.

We make regular assessments to check the proficiency of our care workers, and offer them regular supervision to ensure that they are well supported. Where necessary, further training will be provided. All of our training complies with regulatory standards.

Is the care delivered by Integral Care regulated?

Integral Care is fully regulated by the Care Quality Commission (CQC), who inspect our services on a regular basis to ensure that we are meeting fundamental standards of quality and safety.

Can I get in touch with someone outside of office hours?

Absolutely. Our offices are normally open from 9am to 5pm, Monday to Friday. Outside of these times, please leave a message and someone from our on-call team will be in touch as soon as possible. This includes weekends and bank holidays.

If you question hasn't been answered, get in touch using the button below.

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We're fully regulated.

The Care Quality Commission - an independent regulator of Health and Social Care in England - regulate and inspect our services to ensure that we are meeting fundamental standards of quality and safety.